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Payments, Refunds & Consumer Rights Policy

Version 1.0 — September 2026
Applies to applause.website, aplaud.me, magic-code.net and related services operated by Alpha Brands & Assets AG.

Important: This publication package is designed for deployment, but certain regulatory, tax, payment, cookie/vendor and implementation items listed in the Pre-Publication Register must still be completed before final launch.

Scope

Covers Ordinary Applause, Applause to Reveal, Private Reveal, Publication Fees, MCN, digital services, physical products, payouts and unauthorized/duplicate/error transactions.

Payment provider

Payments are processed primarily through PayPal, including supported card-payment functionality.

Price transparency

Price and payment obligation must be shown clearly before the order is placed.

Publication Fee

Creation is free; publication is paid. Current standard: €1 / CHF1 / USD1 or local equivalent unless otherwise displayed.

Ordinary Applause refunds

A valid voluntary Applause is not automatically refundable merely because the user later changes their mind. Refunds may be appropriate for unauthorized, duplicate, technical-error, fraudulent or legally mandatory cases.

Reveal

Where Applause is the contractual condition for immediate digital access, digital-content/service consumer rules may apply. Private status does not remove mandatory consumer rights.

Immediate performance

Where applicable, the checkout should obtain the consumer’s express request for immediate performance/access before expiry of the withdrawal period and the acknowledgement required by law. Such controls should not be preselected where affirmative action is required.

Technical failure

If paid access fails technically, the service may restore access, restore MCN, refund or provide another legally appropriate remedy.

MCN

Purchased MCN are subject to the separate MCN Terms. There is no blanket no-refund rule that overrides mandatory law.

Physical goods

Direct consumer sales of physical products require separate seller, shipping, return, withdrawal and warranty terms.

Unauthorized / duplicate

Unauthorized or duplicate charges should be reported promptly and may be corrected.

Payout

Eligible revenue balances may be withdrawn from €10 or equivalent. Valid requests are normally processed internally within 72 hours, subject to security, legal and payment-provider delays.

Financial retention

Transaction/accounting records may be retained up to 10 years where legally required.

Requests

Refund and payment-support requests may currently be sent to aplaud.me@gmail.com.